With the rise of new, ultra-small netbook computers, Linux has a chance to make its case to consumers. Windows Vista usually won't fit on netbooks, XP already has one foot in the grave, and many netbook buyers may give Linux serious consideration when choosing what OS they want pre-installed. Microsoft says Windows 7 will target netbooks, but until that OS is released, the ball's in Linux's court.

Microsoft learned valuable lessons from the Windows Vista experience, even though the company spent much of 2008 pretending that nothing was wrong with it and that the market hadn't given it a fair shake.

Proxim Wireless Corporation (NASDAQ: PRXM), a leading provider of end-to-end broadband wireless systems that deliver the quadruple play, today announced an enhanced ServPak customer service and support program to provide a more customizable and global support experience for customers. To better serve its expanding global customer base, Proxim redesigned its ServPak program to provide better value, customizable support options and improved response times worldwide.

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IT departments hoping to keep valued employees longer might try implementing a telework program that lets help desk support staff stay connected while also enabling better customer service. PracticeWorks Systems LLC, an Atlanta-based practice management, radiology and digital imaging software provider employs some 250 technical support representatives in an IT customer call center to ensure the reliability of the technology solutions it provides to 37,000 dental offices nationwide.

Over the last 10 years, numerous companies have shifted their main production facilities from service-driven economies to lower wage, developing countries. At present, that manufacturing shift continues even among the Asian countries (i.e. from China to Vietnam). It is clear that to take advantage of technological advancements, which in most cases still originate in non-developing countries, we must continue to innovate and use our competitive, educational edge to stay ahead.

RightNow is a Platinum sponsor for this event. Stop by our booth and see how we can help your company!

This 2.5 day course covers report and dashboard creation and functionality.

This 4.5 day course covers admin topics and product functionality.

There continues to be significant confusion and worries over contact center (and, to a  lesser extent, back office) site location decisions and operations.  Thanks to a plethora of options available that fall into offshore vs. onshore and insourcing (captive) vs. outsourcing, as well as virtual at-home vs. more traditional “brick & mortar”, organizations are understandably spinning.

This seminar will “spin the globe”, frame “where in the world should we go (next)?”, and highlight issues to consider when making the decisions.

The theme for the Customer Contact & Call Centers Event, "Delivering Value To Your Organization," reflects the fact that call centers are no longer just for handling customer complaints. Increasingly companies are using this critical point of contact with the customer as a way of defining and maximizing their competitive advantage and leveraging it as a tool to improve ROI. This is THE event for call center professionals looking to uncover ways to energize your workforce, optimize the customer experience, and drive strategic change.

Watch and learn the three basic tenets of customer service.

Most executives understand the intrinsic value of taking a customer-centric approach to business. We all recognize that customers provide the revenue needed to sustain an organization. Yet, only truly great companies realize that providing quality service at every touch point leads to sustainable, positive relationships and creates a solid customer base that will sustain a company through a turbulent economy.

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Omnify Software, a leading provider of Product Lifecycle Management (PLM) software for electronic, medical, mechanical, and defense manufacturers, today announces that it is hosting its fifth annual customer conference, Empower '08, September 22 and 23, 2008 at the Doubletree Guest Suites in Boston.

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EnterpriseWizard Inc. ( http://www.enterprisewizard.com), the leading provider of 100% adaptive CRM solutions for B2B organizations, today announced support for the Google Chrome Browser with the Autumn 2008 Release of its Adaptive CRM solution. This release adds a host of new features and enhancements to EnterpriseWizard's adaptive CRM suite.

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Spain-based Bankinter, one of the most technologically advanced consumer banks in the world, was honored at the Gartner Customer Relationship Management Summit with the 2008 Gartner & 1 to 1 Media Customer Awards Silver Award, for its implementation of Dialcom's Spontania video collaboration platform in their call center.

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